Payment:

Faeth Millinery accepts Visa, MasterCard and American Express credit card payments through our secure shopping cart.  We also accept some payments through Paypal.

Production Time:

All Faeth Millinery hats are made to order and to size, with a production time of 6-8 weeks.  If the production time is longer than 8 weeks you will be notified by email.

Returns:

It is important to us that you absolutely love your purchase, however because each hat is made to order, we cannot accept returns at this time.  We strongly urge all of our customers to read and use the MEASUREMENT GUIDE tab before purchasing a hat.  

Shipping:

Faeth Millinery ships from New York via UPS ground mail with insurance and tracking.

International Orders:

If you are an international customer trying to purchase a Faeth Millinery hat from our e-shop, please email us at info@faethmillinery with your order, hat size and address and we will get back to you with a shipping quote.  Please note, International customers are responsible for duties, taxes, and brokerage fees upon delivery.  Please also note that shipping times are not guaranteed by Faeth Millinery and all shipments held by customs officials are not our responsibility.  Faeth Millinery is not responsible for packages lost or damaged outside of the USA.

Privacy Policy:

Faeth Millinery keeps your information in the strictest confidence.  We would never give, sell, or trade your information.  If you purchase a hat from our store, you will have the option to be added to our mailing list. You will receive emails updating you about new store products, sales and events.  If you'd rather not hear from us kindly email info@faethmillinery.com with "unsubscribe" in the subject line.  You will immediately be removed from our mailing list.

By using the Faeth Millinery website, you are accepting the terms and conditions of our policies.  If you have questions or concerns, please contact us for more information.